CRM MANAGER – Limassol

    City: Limassol

    PrimeTel PLC is looking to recruit a CRM Manager in Limassol.   

    Responsibilities:

    • Manage upgrade of the CRM system
    • Review customer journey and streamline processes & systems in order to deliver best service to the customer
    • Plan and deliver CRM strategies aiming at improving customer experience/ NPS score, encouraging customer retention and loyalty, and supporting revenue/churn targets   
    • Set targets and develop campaigns to improve revenue and profitability through targeted cross-selling/up-selling
    • Deliver actionable customer insights, customer value analysis and base management; ensure the database is segmented effectively for targeted marketing activities
    • Manage retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and execution

    Requirements:

    • Hands-on experience with any type of CRM systems (such as Sugar CRM or Sales Force) for at least 3 years. This is a mandatory requirement.
    • Proven working experience on specific CRM projects and analysis, such as customer value analysis, base marketing campaigns, CRM process and tools review and improvement
    • Degree in Statistics/Management Science/Operational Research/Applied Mathematics, or other related field
    • Practical experience in customer base management, product management/ marketing is highly desirable
    • Excellent understanding of customer life cycle requirement, preferably in Telecom
    • Strong background in customer acquisition, re-engagement and retention strategies
    • A strong knowledge of budgeting and forecasting, with excellent analytical skills; good understanding of insight, reporting and analytics applications and methodologies
    • Experience of working within a fast-paced environment, and adhering to competing deadlines and priorities
    • Experience with Management Information Systems

    Due to the big number of applications, only shortlisted candidates will be contacted.

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    To submit a job application to PrimeTel PLC, please complete the form below.

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