• My phone has been stolen / lost. What should I do?

      In the event your phone is lost or stolen call us on 133 and report this, and we will immediately deactivate your SIM card.

      In order to replace your SIM card, visit any of our PrimeTel Customer Support Centers with your political ID (passport for non-permanent residents) to request a new SIM card. The cost for a replacement SIM Card is €10. Your phone number will remain the same.

      In the event you find your mobile device, we can reactivate your SIM card within 10 days of being reported stolen. After this time the SIM card is cancelled and a replacement should be requested.

      Please keep in mind that if you are a Pay As You Go user, you will need to be registered in order to report your mobile as lost or stolen, otherwise it will not be possible to deactivate your SIM card.

    • How can I top up my phone
      • Online using your credit/debit card. Click here to top-up now.
      • Top-Up cards (available from kiosks and PrimeTel Customer Support Centers)
      • Auto Top-Up service for Pay As You Go users. Click here to activate the service or for more information.
      • By calling 133 or +35722102210 when calling from abroad.
    • How do I use the ‘Call Me Back’ service?

      This is a useful service available to Pay As You Go users. When you run out of communication value, you are able to send a free SMS to the recipient to call you back.

      To use the service, type *130*MobileNumber# and then press the call button. In order to be able to use this service, please keep the following in mind:

      • Your balance should be less than €0.10.
      • This SMS can only be sent to Mobile provider networks within Cyprus (PrimeTel, MTN, CYTA).
      • Can be used maximum 3 times per day.
    • How do I use the Auto Top-Up service?

      The Auto Top-Up service is a new and innovative way to enjoy the benefits of Pay As You Go, but without the need to purchase top-up cards.

      By activating Auto Top-Up, once your remaining balance is less than €2, we will automatically top-up your balance with €20. For the time being, the only available top-up amount with this service is €20.

      In order to activate Auto Top-Up, we need only the details of your credit card. Upon activation of the service, €20 will be added to your mobile.

    • I have reached my monthly spending limit. What can I do to continue using my mobile?

      If you have reached your credit limit, you have the following options in order to continue using your mobile:

      • Top-up your credit value.
        You can purchase a top-up card from a kiosk or a PrimeTel Customer Service Center, or use your credit/debit card by calling 133 or online using our Subscriber Zone.
      • Increase your credit limit.
        By clicking here you can see your monthly spending limit and your credit limit. You can change this as you wish by making the necessary payment according to the amount you wish to increase to.
    • How can I see the details for my mobile number in the online Subscriber Zone? (PrimeTel subscribers with fixed services Internet and / or landline telephony)

      You can manage your subscription, upgrade your Internet or TV service, or view and pay your bills all through our Online Subscriber Zone – My PrimeTel.

      1. Log in to the Subscriber Zone using your username /customer ID and password. You will find your personal username and password in the welcome letter that was given to you on the day we installed your services.
      2. Select Add a new number from the Mobile Services category.
      3. Enter your mobile number and click on Next.
      4. If your mobile number is part of a Business or Family account, you will also be asked for the contract reference number, which is shown on the top right corner of the contract’s first page.sumfwnia2
      5. Once you have submitted your mobile number, you will receive an SMS with a confirmation code. By entering this confirmation code and clicking on Next, you will then have completed the process for adding your mobile number and will now be able to view all details for your mobile number via the Subscriber Zone.
      6. Please note if your mobile number is Pay As You Go, then you will first need to register it by contacting us on 133 and providing us with your details.
    • How can I see the details for my mobile number in the online Subscriber Zone? (PrimeTel subscribers with mobile service only)

      You can manage your subscription, or view and pay your bills all through our Online Subscriber Zone – My PrimeTel. Follow these simple instructions to create an account.

      1. As you do not already have a username and password in order to login, select the Click here link in order to add your PrimeTel Mobile number.Untitled
      2. Enter your mobile number and click on Next.
      3. If your mobile number is part of a Business or Family account, you will also be asked for the contract reference number, which is shown on the top right corner of the contract’s first page.sumfwnia2
      4. Once you have submitted your mobile number, you will receive an SMS with a confirmation code, which you will then need to enter in order to continue the process of adding your number. Then click Next.
      5. Complete your personal details, select the Terms and Conditions box, then click Complete.
      6. You will then receive an email containing your username and password. You can now login to the Subscriber Zone whenever you wish and manage your mobile account.