City: Limassol/ Nicosia
Type: Full Time/ Part Time
PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.
If you are passionate about Customer Care, then we are looking forward to meet you and have you join our Call Centre team.
What will your job look like?
Accountable to the Technical Support Supervisor
- Provides customer support and acts as an interface between the customers and the company by attending to their queries and complaints
- Troubleshoots and solves customers’ technical related issues
- Promotes company’s products and services
- Handles information and billing inquiries
All you need is…
- Educated to a degree level. Undergraduate degree in Computer Science or other technical area is preferable
- Experience in a service environment
- Excellent communication skills
- Strong interpersonal skills
- Knowledge of computer and internet applications
- Ability to work in a complex and high demanding environment
- Excellent command of the spoken/written Greek & English language
- Availability to work in shifts (08.00-24:00), weekends and public holidays
What we Offer
- Provident Fund
- Private medical health cover
- A friendly and positive working environment
- Personal and professional development