PrimeTel-Roaming1120x151_en

    End of roaming charges within the European Union (Roam-like-at-home)!

    PrimeTel offers you the possibility to use your plan at no extra cost when traveling to the countries of the European Union, Iceland, Liechtenstein, and Norway, as of June 1st, 2017 in order to talk and surf with extremely fast speeds!

    In detail, at no extra cost you can:

    • Use of the minutes included in your plan for outgoing calls to Cyprus or to any other country of the European Union.
    • Use of the SMS messages included in your plan for texting to all the countries of the European Union.
    • Use of the MB included in your plan to surf.
    • Accept calls for free.
    Destinations

    Iceland, Liechtenstein, Norway, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, French Guiana, Gibraltar, Guadeloupe, Martinique, Reunion, St. Barthelemy, St. Martin, Mayotte, Azores and Madeira, Canary Islands

    • Clarifications
      • Included minutes, messages (SMS) and mobile data can be used during roaming, without any additional cost. Regarding included minutes and SMS to PrimeTel numbers, they will not be available during roaming as they concern use within the PrimeTel network in Cyprus.
      • After the consumption of included minutes, SMS and mobile data, local charges will apply.
      • Additional data bundles (addons) can be used during roaming.
      • “Plug n Play Broadband”, “Mobile Broadband” and “M2M” services do not offer roaming and “Roam-like-at-home” is not applicable.
      • “Roam-like-at-home” will also apply to prepaid mobile services “Pay As You Go” as well as to other Flexi Plans, Mobile Basic, which have no embedded minutes, SMS and Data. Local charges of each plan will apply.
      • Roam-like-at-home will not apply to products such as Travel Internet, Tourist SIM Pack or any other relevant product.
      • Subscribers will be able to receive free incoming calls and incoming SMS.
      • “Roam-like-at-home” does not apply in cases of permanent roaming.
      • Fair use policy applies to all contracts and prepaid subscriptions.
      • Terms and Conditions apply
    • Fair Use Policy
        • According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows: PrimeTel will be monitoring the presence of the subscriber abroad as well as the subscriber’s roaming consumption. If subscriber’s presence and consumption for a continuous period of 4 months is greater abroad than in Cyprus, then PrimeTel will inform the subscriber in order to comply with the regulations within 14 days. If usage continues to be higher during roaming, then the following additional charges start to apply on the roaming consumption:

        • Outgoing calls: €0.0381 per min
        • Incoming calls: €0.0102 per min
        • Outgoing SMS: €0.0119 per SMS
        • Mobile Internet: €0.00512 per ΜΒ

      All prices include VAT 19%

    • Data Fair Use Policy

      A fair use policy applies to the volume of data that can be consumed at local national rates while roaming in the EU*. The volume of data that can be consumed at local national rates while roaming in the EU* is calculated as follows: The roaming data volume must be at most twice the volume obtained by dividing the price of your mobile plan or additional data bundles (add-ons) excluding VAT, by €4.5 (the regulated maximum wholesale roaming cap in the EU during 2019). When exceeding the roaming data volume at local national rates while roaming in EU*, the following additional charges start to apply on the usage of the remaining MBs of the mobile plan or additional data bundles (add-ons). Mobile Internet: €0.00512 per MB (Inc. VAT 19%). Examples below:

       

      Example 1: 3 GB Data bundle (add-on) for 3 Euro (Inc. VAT) or 2.5210 Euro (Excl. VAT)

      Roaming data volume = (2*(2.5210/4.5)) = 1.12 GB ↦ Additional charges (€0.00512/ΜΒ) start to apply for data usage while roaming in EU* above 1.12GB and for the remaining MBs of the Data bundle (add-on). Once the 3GB of the add-on data bundle are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).

       

      Example 2: Mobile plan with unlimited calls, SMS and 8GB data for 34.90 Euro (Inc. VAT) or 29.3277 Euro (Excl. VAT)

      Roaming data volume = (2*(29.3277/4.5)) = 13GB ↦ All 8GB can be used while roaming in EU* without any surcharges. Once the 8GB of the mobile plan are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).

       

      Example 3: Mobile plan with unlimited calls, SMS and mobile internet for 49.90 Euro (Inc. VAT) or 41.9327 (Excl. VAT)

      Roaming data volume = (2*(41.9327/4.5)) = 18.64GB ↦ Additional charges (€0.00512/ΜΒ) start to apply for data usage while roaming in EU* above 18.64GB

    Detailed Roaming charges per destination, based on subscriber’s Mobile plan are available in the following link.

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