Help & Support SEARCH
Help & Support
Type a question or go through the categories
Welcome to Primetel
MoreAccounts and Payments
- How can I check my account balance?
- How can I pay my bill?
- Can I view my previous bills?
- How can I view my detailed charges?
- When will my services be reactivated?
- Can I receive a printed detailed bill by post?
Mobile
- Everything you need to know about eSIM
- I have lost my phone. What do I do?
- How can I forward my calls?
- How can I receive calls while on another call?
- How can I add extra minutes to my plan?
- I can’t receive calls on my phone
TV
- How do I install the TV set-top box?
- My remote control does not work
- TV2GO App Login
- Using TV2GO App abroad
Internet
- Port Forwarding
- Webmail
- Email settings
- Can I change the WiFi password / name?
- How to connect a WiFi extender to a Primetel modem?
- Speed test
Fixed telephony
MoreDownload My Primetel APP
Here is what you can do with MyPrimetel APP:
- Make bill payments.
- Check the remaining minutes, SMS, data of your mobile bundle.
- Check your current mobile balance.
- View your latest invoices.
- View your detailed charges.
You can also:
- Receive notifications for name days
- Find the nearest pharmacies / on duty
- Find the nearest green points and gas stations
- To see highlights of football games of Primetel channels
