International Roaming Coordinator | Remote

Join #PrimetelTeam and be part of a growing organization where you will have the opportunity to make a real impact.

We are looking for an International Roaming Coordinator to join our Team!

The Roaming Coordinator is primarily responsible for facilitating the implementation of roaming services between Primetel and international roaming partners.

Location: This is a full-time remote/work-from-home position suitable for candidates in Cyprus or within the GMT+2 time zone (+/-2 hours)

What will you be doing?

• Contacting new and existing mobile operators/partners regarding Roaming partnerships
• Developing and executing strategic sales plans to meet or exceed targets, focusing on acquiring new partners and penetrating new markets
• Negotiating agreements (IRA and Discount), contract management, and SIM cards management
• Negotiating Special IoT Agreements, and managing the whole process, from contract review to execution
• Monitoring traffic reports (Daily/Weekly/Monthly)
• Corresponding with vendors providing roaming-related services and international network (SS7 signaling, diameter signaling, GRX, IPX, DIMSI, etc.)
• Collaborating with clearing houses, roaming partners, customer care, marketing, and technical departments#
• Staying informed on GSMA documents and standards, the regulatory environment, and new roaming EU regulations, and ensuring compliance
• Managing retail and wholesale tickets related to SMS, and Roaming, and communicating with other departments to assist in their resolution
• Scheduling tests, monitoring the progress of tests, and facilitating communication between Primetel's IREG team and Roaming Partner's IREG team
• Updating roaming information from all existing roaming partners on the Company's database#
• Assisting in designing & executing the roaming strategy and rates administration for both Inbound and Outbound Roaming products
• Representing the company at local and international roaming events

We are looking for you if you have:

• A University degree in Electrical Engineering, Computer Science, Mathematics, Marketing, Economics, Communications, Telecommunications, or a related field
• Excellent communication, interpersonal, and negotiation skills
• Advanced knowledge of MS Excel
• Strong analytical, numerical, and problem-solving skills, with excellent organization and attention to detail
• Pro-active, able to work independently and deliver results under tight deadlines
• Able to handle multiple concurrent tasks without compromising on quality
• Able to work effectively in multicultural, multi-geographic environments
• Fluency in Greek and English (written and spoken)
• Previous experience in Telecoms and/or in a Commercial Roaming team and exposure to rates and deals negotiation will be considered as advantage

What we offer:

• Attractive remuneration package 💰
• 13th-month salary 🎉
• Provident fund 🏦
• Free home internet service 💻
• Free mobile service (unlimited data, voice and SMS) 📱
• Paid time off for vacations 🏝️
• A day off on your birthday 🥳
• Paid sick leave - we hope you won't need it 🤒
• Employee perks and discounts 🎁
• Continuous learning opportunities (you'll never stop learning new things!) 📚
• Equal opportunities for career advancement within the company ⏫

About #Primetel:

We are a leading telecommunications provider in Cyprus, offering a comprehensive range of communication solutions to personal, business, and wholesale customers.

#PrimetelTeam:

Our team consists of more than 300 employees, working together not only to meet but exceed the expectations of over 200,000 subscribers who trust us for their mobile, internet, television services, and more. At Primetel, we learn and grow together at the speed of technology. We are committed to delivering an exceptional customer experience at all levels, no matter what position we work in. Our passion and devotion in what we do are the most important ingredients for our success.