eSIM

eSIM, the digital evolution of the physical SIM card, is here!

Multiple numbers on the same device - Easily switch between different numbers - Instant activation



Check if your device is compatible

FAQs

Yes. You can do switch your SIM to eSIM safely at MyPrimetel selfcare (link). Login or register your account and then go to "Mobile" from "My Services". 

Click on eSIM services to initiate the online process. Note that to switch you need to be the owner of the number and to have the two factor authentication enabled.

The eSIM compatible devices available from Primetel are:

Apple
• iPhone XR
• iPhone XS
• iPhone XS Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone SE (2020)
• iPhone 12 Mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPad Pro (2018 and onwards)
• iPad Air
• iPad

Google
• Pixel 3
• Pixel 3a
• Pixel 4
• Pixel 4a
• Pixel 5

Huawei
• P40
• P40 Pro (not including for P40 Pro+)
• Mate 40 Pro

Motorola
• Razr 2019

Samsung
• Galaxy Fold
• Galaxy Z Fold 2 5G
• Galaxy Z Flip
• Galaxy Z Flip 5G
• Galaxy Z Fold2 5G
• Galaxy S20
• Galaxy S21
• Galaxy S21+ 5G
• Galaxy S21 Ultra 5G
• Galaxy Note 20 Ultra 5G
• Galaxy Note 20
• Galaxy Z Fold3 5G

Nuu Mobile
• X5

Rakuten Mobile
• Rakuten Mini

Oppo
• Find X3 Pro
• Reno 5 A

To replace an eSIM you can visit a Primetel store. The activation of an eSIM is done easily by scanning a QR code.

To change an eSIM between devices, or the installation, removal and re-installation in the same device is not supported. If you want to reinstall an eSIM profile, you will need to visit a Primetel store to get a new QR code, which you need for the installation. A deleted eSIM profile is not able to be recovered.

eSIM («e» comes from ‘embedded’) is a new type of SIM card, which is embedded in our eSIM compatible device (Smartphone or Tablet). It is initially empty without any network settings to be pre- installed.

More than one eSIM profiles can be supported. The number of the supported eSIM profiles may vary according to the device’s specifications (usually one or two).

After the activation of an eSIM, the old physical SIM is automatically deactivated.

The Roaming service is not available to the following countries: Areas of the Republic of Cyprus not under the effective control of the Government, Turkey, Japan, Gabon, Colombia, Namibia, Chile, Andorra, Republic of the Congo, Bhutan, Bolivia, Burkina Faso, Burundi, Central African Republic, Ecuador, Fiji, Nauru, Guam, Guinea, Guinea Bissau, Malawi, Mauritania, Papua New Guinea, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Samoa, Sao Tome and Principe, Somalia, South Sudan, Vanuatu, Venezuela, Mayotte.