Add telephony to your subscription

Call your friends and family from your Primetel landline to their Primetel landline, completely FREE, and save up to 30% on calls.

The Benefits

Keep your existing number

or get a new one

Free Calls

between Primetel subscribers

Up to 30%

cheaper calls

Additional Features

Make your life even easier with our landline telephony features! Don’t waste any time; follow these simple steps so you don’t miss a single call.

Call forwarding – FREE

With Call Forwarding you can transfer your calls to any other telephone number. To activate the service, simply call us on 133, then dial one of the following:

  • *21number# to enable unconditional forwarding for your incoming calls
  • #21# to disable unconditional forwarding for your incoming calls
  • *22number# to enable forwarding for your incoming calls when line is busy
  • #22# to disable forwarding for your incoming calls when the line is busy
  • *23number# to enable forward incoming calls only if they have not been answered within a set time
  • #23# to disable forward incoming calls only if they have not been answered within a set time:

* Clarification: the usual Primetel landline call charges apply on your landline number to the phone where the call is forwarded.

International call barring – FREE

You have the option to bar all calls overseas.

Caller ID on TV

Primetel makes your life easier – see who’s calling you while you are watching TV! Every time someone calls you on your landline telephone, a small Caller ID display will appear in the top right-hand corner of your TV screen, so you don’t have to miss your favourite show!

Call Rates
Call type Cost
Calls to Primetel landline FREE
Calls to Primetel mobile €0.095/minute. Minimum charge 1 minute
Calls to CYTA landline €0.025/minute
Calls to CYTA mobile €0.095/minute. Minimum charge 1 minute
Calls to other providers landline €0.03/minute
Calls to other providers mobile €0.095/minute. Minimum charge 1 minute
Number Description Cost
Calls to Primetel services

133 Customer Service Free
134 Primetel Business Support Free
11800 Directory Services €0.89/per call + €0.279/
per 15 sec.
Voicemail Primetel 
€0.042426/per min.
Calls to epic services

131epic call center€0.06/per min.
135 DUTCHTECH PCS LIMITED Support €0.04068/per min.
136 epic Customer care €0.04068/per min.
11811 Directory services €0.325318/per call
159epic Customer Care (Telesales)€0.04068/per min.
121 Voicemail €0.061026/per min.
Calls to CYTA services

132 Customer service €0.0000678/per sec.
11892 Directory services €0.39/per call + €0.06/per 15 sec.
11894 International Directory Enquiries €0.03951/minute
123 Voicemail €0.061026/per min.
124CYTA Broadband Telephony Voicemail€0.0249/per min.
700xxxxx Private number €0.100847/per min.
90902626 Dial-up CYTANET for All service €0.061/per min.
1883 Soeasy ServiceFree
80008080 CYTANET Call CentreFree
Calls to Omega Telecom services

Audiotex €0.026894/per min.
Calls to CallSat services

11833 Directory services €0.355975/ per call +
€0.05593/per 15 sec.
80901610 Internet Dial-Up €0.091538/per 2 min.
Calls to Cablenet services

130 Customer service €0.000678/per  sec.
120 Business Support €0.000678/per  sec.
11888 Directory services €0.319774/call +
€0.036/per 15 sec.

137Ecotech Call Center Support€0.1190/per min.
112Emergency servicesFree
138Kernel Consultants Ltd€0.06/per min.
151 Committee on Missing Persons in Cyprus Free
110A.C NETFLASH TECHNOLOGIES LTD Support€0.0406/per sec.
156Report for calls to ships at sea via the Cyprus Coastal StationFree
199Emergency servicesFree
17000 Call Center GESY Free
17700Tax Department Call Center€0.25/per min
17100 Call Center Department of Lands and Surveys
777xxxxx Universal Access Numbers €0.100847/per min.
800xxxxx Free call numbers Free
80000197 Faults Report (telephone,Telefax, Mobile)Free
80000198 Report for calls to ships at sea via a Foreign Coastal Stationsee intern calls
80001484 sonal Number Service Free
9090140x/9090141x Overnight Pharmacies €0.024/per minute
9090142x/9090143x Private doctors on call €0.024/per minute
90901412/3/4/5/6 Chemist on call (Pharmacies)€0.024/per minute
90901432/3/4/5/6 Private Surgeries on call€0.024/per minute
90901420 Electricity Faults Report €0.160/per 30 sec.
1818 Cyprus Electricity Authority €0.025/per minute
11880 Directory Enquiries - FastNet€0.393/call +€0.295/
per 15 sec.
125/126 Information on Emergency Telephone Numbers (Greek/English) Free
151 Number for information from ΓΕΡΗΕΤ Free
1400 Hospitals Free
1401 Drug Information & Poison Control Centre Free
1402 Cyprus Anti-Drugs Council Free
1403 Cyprus Association of patients(ΟΣΑΚ) Free
1406 Proteas Free
1407 Forest Fires Report Free
1408 Service for the Deaf – Deaf to non deaf
(via fax) via operator
1409 Service for the Deaf – Non deaf to deaf
(via telephone) via operator
1410 Support against drug abuse Free
1412 Ministry of Health – Coronavirus Results Free
1413 Agios Stefanos Foundation FREE
1414 Hunter’s Line Free
1415 Transportation Department Free
1416 Cyprus Public Transport ServicesFree
1417 Russian Embassy in Cyprus Free
1419Audio TextFree
1420 Ministry of Health – Help for Coronavirus
suspected victims
1422 Cyprus National Addictions Authority Free
1424 Cyprus Diabetic Association Free
1428 Ministry of Labour, Welfare and Social insurance Free
1429 Consumer’s Line Free
1430 Military Forces Information Line Free
1431Cyprus Smoking help lineFree
1433 Ministry of Labour helpline for
Coronavirus Funding
1440 Association for the Prevention and
Handing of Violence in the Family
1441 Rescue Co-ordination Centre Free
1442 Μedic Alert Free
1443 Sovereign Bases Forces Free
1444 Sovereign Bases Forces_Emergency Assistance Free
1445 Cyprus Red Cross Free
1450 Cyprus Social Insurance ServicesFree
1454Cyprus Gambling HelplineFree
1455Family Plan AssociationFree
Center of multiple intervention for psychological health Free
1460 Police Reporting Confidential Information Free
1464 AIDS Support Center
1466 Cyprus Hope for Children Free
1469 Cancer patients and relatives association (ΕΛΑΖΩ) Free
1470 NG Military personnel welfare Free
1471 Cyprus Psychological Association Free
1474 Cyprus Patients' Associations Federation
1480 CyberSafetyFree
1482 Cyprus Ithaki Charity Organisation Free
1484ADD-ADHD CyprusFree
1490 National CSIRT-CY Free
1494 TELETHON Free
1497 Cyprus Police - reporting for Human trafficking Free
1498 Drugs Law Enforcement Unit Free
1499 Police Duty Officer Free
1477 Refugees from Ukraine - Information Center Free
1800 EAC Faults and Complaints center


  • Rates are in Euro per minute (euro/min).
  • There is a minimum charge of 60 seconds and then charging is per minute
  • Prices are subject to change based on pricing changes in the international market
  • Prices include VAT.

Subscribe now

Talk to us and find the service that suits you best! Contact us

or call us on 133


Most telephony issues are related to the settings of your handset. Check that the telephone handset is set to TONE mode and that it is plugged into the TEL1/PHONE1 of the Modem.

Following this, check that the telephone cable is connected to phone/Tel1 input of the modem. Remove this and replace it to reset the phone.

Restart your decoder by removing the power cable from the back of the decoder for 10 seconds, then replace it and switch on your decoder.

If the issue continues, please call our Technical Support team on 133.

Yes you can. To do so simply call us at 133 and request this.

To activate Caller ID, simply call us on 133 to request this. Please

ensure before requesting to activate Caller ID that your phone handset

supports this service. The charge for this service is €2 per month.

With call forwarding you can transfer the incoming calls to your

landline number to any other telephone number. Simply type in one of the

following codes on your landline phone:

To activate
To deactivate
To forward all calls *21(number)# #21#
‘When the number is busy *22(number)# #22#
When there is no answer *23(number)# #22#