Telephony

Add telephony to your subscription

Call your friends and family from your Primetel landline to their Primetel landline, completely FREE, and save up to 30% on calls.

The Benefits

Keep your existing number

or get a new one

Free Calls

between primetel subscribers

Up to 30%

cheaper calls

Additional Features

Make your life even easier with our landline telephony features! Don’t waste any time; follow these simple steps so you don’t miss a single call.

Call forwarding – FREE

With Call Forwarding you can transfer your calls to any other telephone number. To activate the service, simply call us on 133, then dial one of the following:

  • *21number# to enable unconditional forwarding for your incoming calls
  • #21# to disable unconditional forwarding for your incoming calls
  • *22number# to enable forwarding for your incoming calls when line is busy
  • #22# to disable forwarding for your incoming calls when the line is busy
  • *23number# to enable forward incoming calls only if they have not been answered within a set time
  • #23# to disable forward incoming calls only if they have not been answered within a set time:

International call barring – FREE

You have the option to bar all calls overseas.

Caller ID on TV

Primetel makes your life easier – see who’s calling you while you are watching TV! Every time someone calls you on your landline telephone, a small Caller ID display will appear in the top right-hand corner of your TV screen, so you don’t have to miss your favourite show!

Call Rates
Call type Cost
Calls to Primetel landline FREE
Calls to Primetel mobile €0.049/minute. Minimum charge 1 minute
Calls to CYTA landline €0.025/minute
Calls to CYTA mobile €0.050/minute. Minimum charge 1 minute
Calls to other providers landline €0.03/minute
Calls to other providers mobile €0.049/minute. Minimum charge 1 minute
Number Description Χρέωση
Calls to Primetel services

133 Customer Service Free
134 Primetel Business Support Free
11800 Directory Services €0.39/per call + €0.0620/
per 15 sec.
80901604 Internet Dial-Up €0.04229/per 2 min.
122 Voicemail Primetel €0.042426/per min.
Calls to epic services

136 Customer service €0.000678/per sec.
11811 Directory services €0.325318/per call
121 Voicemail €0.061026/per min.
Calls to CYTA services

132 Customer service €0.000678/per sec.
11892 Directory services €0.35/per call + €0.03/per 15 sec.
11894 International Directory Enquiries €0.03951/minute
123 Voicemail €0.061026/per min.
70xxxxxx Private number €0.100847/per min.
90902626 Dial-up CYTANET for All service €0.061/per min.
Calls to Omega Telecom services


Audiotex €0.026894/per min.
Calls to CallSat services

11833 Directory services €0.355975/ per call +
€0.05593/per 15 sec.
80901610 Internet Dial-Up €0.091538/per 2 min.
Calls to Cablenet services

130 Customer service €0.000678/per  sec.
120 Business Support €0.000678/per  sec.
11888 Directory services €0.319774/call +
€0.036/per 15 sec.
Others

151 Committee on Missing Persons in Cyprus Free
17000 Call Center GESY Free
777xxxxx Universal Access Numbers €0.100847/per min.
800xxxxx Free call numbers Free
9090140x/9090141x Overnight Pharmacies €0.040665/per 15  sec.
9090142x/9090143x Private doctors on call €0.040665/per 15 sec.
90901420 Electricity Faults Report €0.040665/per 30 sec.
1818 Cyprus Electricity Authority €0.025/per minute
90901895 Exact Time (English) €0.040684/per call
90901893 Exact Time (Greek) €0.040684/per call
11810 Directory services – Athina Leathergoods LTD €0.332792/call +€0.15127/
per 15 sec.
125/126 Emergency Phone Numbers Free
151 Number for information from ΓΕΡΗΕΤ Free
1400 Hospitals Free
1401 Drug Information & Poison Control Centre Free
1402 Cyprus Anti-Drugs Council Free
1404 Service for the soldier’s phsychological support Free
1407 Forest Fires Report Free
1408 Service for the Deaf – Deaf to non deaf
(via fax) via operator
Free
1409 Service for the Deaf – Non deaf to deaf
(via telephone) via operator
Free
1410 Drugs Helpline Free
1411 Association of Family & Friends of
Makarios Hospital children in need
Free
1412 Ministry of Health – Coronavirus Results Free
1414 Hunter’s Line Free
1415 Transportation Department Free
1420 Ministry of Health – Help for Coronavirus
suspected victims
Free
1422 Cyprus National Addictions Authority Free
1424 Cyprus Diabetic Association Free
1429 Consumer’s Line Free
1430 Military Forces Information Line Free
1433 Ministry of Labour helpline for
Coronavirus Funding
Free
1440 Association for the Prevention and
Handing of Violence in the Family
Free
1441 Rescue Co-ordination Centre Free
1442 Μedic Alert Free
1443 Sovereign Bases Forces Free
1444 Line OPAP for people addicted to gambling Free
1445 Cyprus Red Cross Free
1456
Mental Health Helpline Free
1460 Police Reporting Confidential Information Free
1466 Cyprus Hope for Children Free
1469 Cancer patients and relatives association (ΕΛΑΖΩ) Free
1470 NG Military personnel welfare Free
1471 Cyprus Psychological Association Free
1474Cyprus Patients' Associations Federation
Free
1482 Cyprus Ithaki Charity Organisation Free
1490 National CSIRT-CY Free
1494 TELETHON Free
1498 Drugs Law Enforcement Unit Free
1499 Police Duty Officer Free

Internet Dial-up €0.04229/per 2 sec.

  • Rates are in Euro per minute (euro/min).
  • There is a minimum charge of 60 seconds and then charging is per minute
  • Prices are subject to change based on pricing changes in the international market
  • Prices include VAT.

Subscribe now

Talk to us and find the service that suits you best! Contact us

or call us on 133

FAQs

Most telephony issues are related to the settings of your handset. Check that the telephone handset is set to TONE mode and that it is plugged into the TEL1/PHONE1 of the Modem.

Following this, check that the telephone cable is connected to phone/Tel1 input of the modem. Remove this and replace it to reset the phone.

Restart your decoder by removing the power cable from the back of the decoder for 10 seconds, then replace it and switch on your decoder.

If the issue continues, please call our Technical Support team on 133.

Yes you can. To do so simply call us at 133 and request this.

To activate Caller ID, simply call us on 133 to request this. Please

ensure before requesting to activate Caller ID that your phone handset

supports this service. The charge for this service is €2 per month.

With call forwarding you can transfer the incoming calls to your

landline number to any other telephone number. Simply type in one of the

following codes on your landline phone:

To activate
To deactivate
To forward all calls *21(number)# #21#
‘When the number is busy *22(number)# #22#
When there is no answer *23(number)# #22#