VoLTE

Advantages:

Simultaneous use of Mobile Internet during a call.

VoLTE technology allows you to talk on the phone, while at the same time surf on the internet with high-speed data (e.g. to use your maps app).

A faster connection of mobile calls.

With VoLTE technology, mobile calls are connected faster with improved sound quality.

Superior voice quality.

Enjoy superior voice quality, as VoLTE technology uses High Definition standards in data transmission, offering high-quality sound even in calls with low volume.

Available to:

All Primetel mobile subscribers who have a compatible device with VoLTE (see below FAQ - Which devices support VoLTE in Primetel's network).

How to activate:

Activating VoLTE on your device is simple. First, make sure your device software is updated with the last release. Go to the 'settings' on your smartphone, select 'Mobile Data' and then activate calls via 'VoLTE'.

iOS:

Go to Settings
Choose Mobile Data* -> Mobile Data Options -> Voice & Data
Turn VoLTE 'ON'

*In case you have more than one SIM/eSIM, choose the one you want to use for VoLTE and go to 'Voice & Data'.

Android:

Go to Settings
Choose 'Network & Internet'
Go to 'Mobile Networks'
Turn VoLTE 'ON'

*Useful Tip!
To confirm that VoLTE calls have been activated on an Android smartphone, check if the VoLTE icon has appeared on the Home Screen of your device, next to the signal strength icon.

FAQs

Which devices support VoLTE in Primetel's network?

Samsung devices: Samsung has already certified most of its latest smartphones, where VoLTE is available with Android 13 or later software versions.

Apple devices: All iPhone 7 devices onwards, with iOS 13 or later software versions.

Huawei devices: P40, P30 Pro, Mate 10 Pro, P20, P40 Pro, Mate 20 X, Mate 20 Lite, P20 Pro, P40 Pro+, Mate 30 Pro, P Smart, P30 Lite, Mate 20, Mate Xs, P Smart Pro, P smart 2019, Mate 20 Pro Nova 5T, P Smart S, P30, P40 Lite, P Smart Z, Nova 9, P50 Pro, Nova Y70, Nova 8i, Nova 9 SE, Mate 40 Pro, nova 10 SE, P20 lite, Y5 2019, Y6 2019, Y7 2019, Y7 Prime 2019 and Xiaomi 12T Pro.

Xiaomi devices: Xiaomi Redmi 9T και Xiaomi Mi 11 Lite 5G NE

Alcatel: Alcatel 1SE

How can I enable VoLTE?

You need to have a device that supports VoLTE and VoLTE service shall be provisioned.

VoLTE should be switched ON from the device settings.

My smartphone model is among the ones that support the VoLTE service (as per the list on Primetel website.) Why I cannot use VoLTE?

Please make sure the device software is updated with the latest software version.

What if I don’t want VoLTE?

VoLTE can be switched OFF from the device settings.

How to update my device’s software?

Huawei

Go to Settings > System & updates > Software update. If new software is available, you can choose Install now

Samsung

Go to Settings > Software update. Check if new software is available and install.

iPhones

Go to Settings > General > Software Update>Automatic Updates. Check if new software is available

Do I use mobile internet data for VoLTE calls?

There is no mobile data consumption for Volte calls.

My device has VoLTE option, why I cannot use it?

To ensure the best quality of service, any device using VoLTE service must be certified by Primetel. The process of certifying more and more devices from different vendors is ongoing. The certified devices are published on our web page.

Can I use TwinSIM service with VoLTE;

Yes you can use VoLTE with you primary sim card only.

Do I pay extra charges for VoLTE calls?

There are no additional charges for VoLTE calls. All the Voice and Data usage is per existing contract.

Can I receive/make calls when there is no 4G coverage?

Yes, when there is no 4G coverage, the VoLTE users are served from the 2G/3G network.

When I am on a VoLTE call and I move to a non 4G area, will the call drop?

No, when moving from 4G to 2G/3G coverage area the call will continue seamlessly.

Can I call other non VoLTE numbers?

Yes, you can call any number using Volte.

Do I have VoLTE when my data are switched off?

When the Mobile Data is switched off on your device and the browsing is disabled, VoLTE service is still ON.

Do I have VoLTE while I am connected to WiFi?

Yes. VoLTE calls can be established while connected to WiFi as well.