Primetel Mobile’s Roaming service travels with you!
Traveling is full of moments and adventures. Whether you are traveling to other countries for pleasure or business, we make sure you stay connected and share your experiences with family and friends back home. With Primetel mobile, you can use your phone to make and receive calls, send messages and use mobile internet in more than 190 countries and territories thanks to our constantly increasing partners list coverage plan.
For roaming charges in the areas of the Republic of Cyprus not under the effective control of the Government click here.
For “Roam Like At Home” service in EU* countries, the below clarifications and terms apply:
According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows: Primetel will be monitoring the presence of the subscriber abroad as well as the subscriber’s roaming consumption. If subscriber’s presence and consumption for a continuous period of 4 months is greater abroad than in Cyprus, then Primetel will inform the subscriber in order to comply with the regulations within 14 days. If usage continues to be higher during roaming, then the following additional charges start to apply on the roaming consumption:
All prices include VAT 19%
A fair use policy applies to the volume of data that can be consumed at local national rates while roaming in the EU*. The volume of data that can be consumed at local national rates while roaming in the EU* is calculated as follows: The roaming data volume must be at most twice the volume obtained by dividing the price of your mobile plan or additional data bundles (add-ons) excluding VAT, by €3.5 (the regulated maximum wholesale roaming cap in the EU during 2020). When exceeding the roaming data volume at local national rates while roaming in EU*, the following additional charges start to apply on the usage of the remaining MBs of the mobile plan or additional data bundles (add-ons). Mobile Internet: €0.00410 per MB (Inc. VAT 19%). Examples below:
Example 1: 3 GB Data bundle (add-on) for 3 Euro (Inc. VAT) or 2.5210 Euro (Excl. VAT)
Roaming data volume = (2*(2.5210/3.5)) = 1.44 GB ↦ Additional charges (€0.00410/ΜΒ) start to apply for data usage while roaming in EU* above 1.44GB and for the remaining MBs of the Data bundle (add-on). Once the 3GB of the add-on data bundle are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).
Example 2: Mobile plan with unlimited calls, SMS and 8GB data for 34.90 Euro (Inc. VAT) or 29.3277 Euro (Excl. VAT)
Roaming data volume = (2*(29.3277/3.5)) = 16.76GB ↦ All 8GB can be used while roaming in EU* without any surcharges. Once the 8GB of the mobile plan are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).
Example 3: Mobile plan with unlimited calls, SMS and mobile internet for 49.90 Euro (Inc. VAT) or 41.9327 (Excl. VAT)
Roaming data volume = (2*(41.9327/3.5)) = 23.96GB ↦ Additional charges (€0.00410/ΜΒ) start to apply for data usage while roaming in EU* above 23.96GB
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, French Guiana, Gibraltar, Guadeloupe, Martinique, Reunion, St. Barthelemy, St. Martin, Mayotte, Canary Islands, Azores and Madeira.