Roaming

• Voicemail service is activated by default. For activation/deactivation of the voicemail service, call customer service at 133 for free or call to voicemail at 122, select option 0 and then select option 7.
• Incoming calls while roaming, which are forwarded to other Cypriot number or to voicemail, are charged for both receiving and making a call to Cyprus based on the roaming zone that the visited country/network belongs to.
• Calls to 122 for Voicemail while roaming are charged as outgoing roaming calls to Cyprus.
• Outgoing calls to National Free Phone (800), to International Free Phone (00800), to Premium Services, to Satellite Networks or to any other Local Service that the roaming partner provides, will be charged according to the roaming rates that the roaming partner network applies.
• Roaming services are provided by networks other than Primetel, i.e. by external carriers. Thus, Primetel shall not be responsible for the way in which these external carriers provide or fail to provide any service (including disconnection, lack of coverage or in the performance of these carriers’ networks, establishment of calls or SMS etc).
• Incoming calls while roaming in EU* countries are not charged. Extra charges apply when receiving calls while roaming outside EU* countries based on the roaming zone that the visited country/network belongs to.
• All charges must be paid in full when they are due. However, there may be delays in Primetel receiving notice from external carriers regarding charges to be billed to the subscribers. This does not affect Primetel’s right to charge the subscribers or receive payment from the latter.

For “Roam Like At Home” service in EU* countries, the below clarifications and terms apply:

• Embedded minutes, messages (SMS) and mobile data in Unlimited Mobile plans can be used while roaming, without any additional cost. Regarding the included minutes and SMS towards Primetel numbers, they will not be available while roaming as they concern on-net usage within the Primetel network in Cyprus.
• After the consumption of the included minutes, SMS and mobile data, local charges will apply.
• Additional data bundles (add-ons) can be used during roaming.
• Roaming is not offered for “Plug n Play Broadband”, “Mobile Broadband” and “M2M” services hence “Roam Like At Home” is not applicable.
• “Roam Like At Home” is also applied to prepaid mobile services “Pay As You Go” as well as to other Flexi Plans, Mobile Basic, which have no embedded minutes, SMS and Data. Local charges of each plan will be applied.
• “Roam Like At Home” will not be applied to products such as Travel Internet, Tourist SIM Pack or any other relevant products.
• Subscribers will be able to receive free incoming calls and SMS.
• “Roam Like At Home” does not apply in cases of permanent roaming, and in such a case surcharges will be applied according and in line with the EU Roaming Regulations.
• Fair use policy applies to all contracts and prepaid subscriptions, according and in line with the Roaming Like At Home EU Regulation.
• In case customers’ mobile phones pick up a signal from another country outside the EU* countries, near the borders with the foregoing, Roam Like At Home terms and conditions do not apply.

According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows: PrimeTel will be monitoring the presence of the subscriber abroad as well as the subscriber’s roaming consumption. If subscriber’s presence and consumption for a continuous period of 4 months is greater abroad than in Cyprus, then PrimeTel will inform the subscriber in order to comply with the regulations within 14 days. If usage continues to be higher during roaming, then the following additional charges start to apply on the roaming consumption:

• Outgoing calls: €0.0262 per min
• Incoming calls: €0.0085 per min
• Outgoing SMS: €0.00476 per SMS
• Mobile Internet: €0.002 per ΜΒ

All prices include VAT

A fair use policy applies to the volume of data that can be consumed at local national rates while roaming in the EU*. The volume of data that can be consumed at local national rates while roaming in the EU* is calculated as follows: The roaming data volume must be at most twice the volume obtained by dividing the price of your mobile plan or additional data bundles (add-ons) excluding VAT, by €1.8 (the regulated maximum wholesale roaming cap in the EU during 2023). When exceeding the roaming data volume at local national rates while roaming in EU*, the following additional charges start to apply on the usage of the remaining MBs of the mobile plan or additional data bundles (add-ons). Mobile Internet: €0.002 per MB (Inc. VAT). Examples below:

Example 1: 3 GB Data bundle (add-on) for 3 Euro (Inc. VAT) or 2.5210 Euro (Excl. VAT)

Roaming data volume = (2*(2.5210/1.8)) = 2.8 GB ↦ Additional charges (€0.002/ΜΒ) start to apply for data usage while roaming in EU* above 2.8 GB and for the remaining MBs of the Data bundle (add-on). Once the 3GB of the add-on data bundle are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).

Example 2: Mobile plan with unlimited calls, SMS and 5GB data for 19.99 Euro (Inc. VAT) or 16.80 Euro (Excl. VAT)

Roaming data volume = (2*(16.80/1.8)) = 18.66 GB ↦ All 5GB can be used while roaming in EU* without any surcharges. Once the 5GB of the mobile plan are consumed, the access to mobile internet continues at local national rates (€ 0.095/MB).

Example 3: Mobile plan with unlimited calls, SMS and mobile internet for 29.99 Euro (Inc. VAT) or 25.20 (Excl. VAT)

Roaming data volume = (2*(25.20/1.8)) = 28 GB ↦ Additional charges (€0.002/ΜΒ) start to apply for data usage while roaming in EU* above 28 GB

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, French Guiana, Gibraltar, Guadeloupe, Martinique, Reunion, St. Barthelemy, St. Martin, Mayotte, Canary Islands, Azores and Madeira.

The Roaming service is not available to the following countries: Areas of the Republic of Cyprus not under the effective control of the Government, Turkey, Japan, Gabon, Colombia, Namibia, Chile, Andorra, Republic of the Congo, Bhutan, Bolivia, Burkina Faso, Central African Republic, Ecuador, Fiji, Nauru, Guam, Guinea Bissau, Mauritania, Papua New Guinea, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Somalia, South Sudan, Vanuatu, Venezuela, Mayotte