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«Promo 2026 Security» Mobile Offer Terms and Conditions

1. The  « Promo 2026 Security», mobile telephony offer of Primetel PLC (hereinafter “Primetel”) applies from the 01/09/2026 until the 31/10/2026 and is available with a 24 month contract commitment (hereinafter the “Offer”).

2. Subscribers who receive the Offer will be able to benefit from GIGA UNLIMITED or International Traveller Plans of their choice by receiving either:

a. discount on the monthly fee for twenty-four (24) months of the contract duration, depending on the GIGA UNLIMITED or International Traveller Plan of their choice

or,

b. subsidy for device and discount on monthly fee for twenty-four (24) months of the contract duration, depending on the GIGA UNLIMITED or International Traveller Plan of their choice

3. The Offer is addressed exclusively to:

a. New subscribers who will transfer an existing active (contract or prepaid) mobile number to any Primetel GIGA UNLIMITED or International Traveller Mobile Phone Plan with a 24-month contract commitment when applying at a Primetel store or online (through My Primetel app or Primetel website: primetel.com.cy).

b. New subscribers who will subscribe with a new number to any Primetel GIGA UNLIMITED or International Traveller Mobile Phone Plan with a 24-month contract commitment, when applying at a Primetel store or online (through My Primetel app or Primetel website primetel.com.cy).

4. It is specified that for the second or any additional subscription to the GIGA UNLIMITED or International Traveller Mobile Telephony Plans, the subscriber may benefit from a discount on the monthly subscription depending on the GIGA SMART or GIGA UNLIMITED or International Traveller Program of his choice. In the event, the subscriber has benefited from a device subsidy or device subsidy and discount on monthly fee for the first subscription with this or any other offer he/she cannot be benefited a second time with a device subsidy or device subsidy and discount on monthly fee.

5. It is hereby specified that subscribers who will opt for the device subsidy and discount on monthly fee, will be called to receive their device, only after the activation of the services, by showing their identity at the shop where they signed their contract. Subscribers who will opt for the Offer with the device subsidy online, through Primetel website primetel.com.cy or My Primetel App will receive their device, only after the activation of the services via courier.

6. It is clarified that this Offer is only available for residents of the Republic of Cyprus. Primetel is entitled to assess the subscriber’s creditworthiness and solvency before the signature of any contract and in case that is considered unsatisfactory, the subscriber will not be able to benefit from this Offer.

7. The Offer does not include any one-off charges and/or monthly charges arising from usage, and/or additional upgrades that the subscriber may choose beyond the monthly charges of the basic package of the Offer

8. In order to activate the services, the subscribers will be charged with the relevant activation and / or registration fee as referred in the published pricelist of Primetel.

9. The Offer cannot be combined with other current Primetel’s Mobile Offers. This Offer can be combined with other current Home Internet and / or TV offers.

10. Mobile Security Service

The Mobile Security service is provided at no additional charge to subscribers who select the mobile plan included in this specific offer. To use the service, the subscriber must activate the service and complete the relevant registration process. Subscribers may upgrade to the Total Security service for an additional fee of €3 per month, subject to the applicable terms and conditions of the service.

  • Primetel reserves the right to suspend and/or terminate the provision of the Mobile Security service, as well as any other services provided, in the event of outstanding or overdue amounts on the subscriber’s account.
  • In the event of a contract renewal, migration, or transfer to a plan or offer that does not include the Mobile Security service, the service will be automatically terminated without any further obligation on the part of Primetel.
  • Primetel reserves the right to modify, replace, suspend, or discontinue the service upon reasonable notice to the subscriber and in accordance with applicable laws and regulatory requirements.
  • The service is available only on compatible devices and operating systems.
  • Primetel does not guarantee complete protection against all cybersecurity threats, malware, viruses, unauthorized access attempts, or other malicious activities.
  • The continued availability of the service may depend on the availability and continued support of the third-party security solution provider.
  • The subscriber is responsible for maintaining the application and the device’s operating system up to date in accordance with the provider’s recommended requirements.
  • The service is intended solely for personal and lawful use and must be used in compliance with all applicable laws and regulations.
  • Primetel shall bear no responsibility or liability of any nature whatsoever, for the operation, performance, availability, functionality or effectiveness of the Mobile Security service, which is provided by a third-party security solution provider and is subject to the applicable terms and conditions of the Mobile Security service.

11. After the expiration of the twenty-four (24) months of the contract duration, the monthly subscription as is stated in the subscriber's contract will apply. Use of the Mobile Security service may also be subject to the terms of use, privacy policies and technical requirements of the third-party security solution provider, where applicable.

12. The General Terms and Conditions for the provision of Primetel’s Services (“GTC”) as well as the Special Terms and Conditions governing Primetel’s GIGA SMART, GIGA UNLIMITED and International Traveller Plans (“STC GIGA SMART, GIGA UNLIMITED and International Traveller Plans”) apply. In case of contradiction and/or discrepancy between GTC and/or STC GIGA SMART, GIGA UNLIMITED and International Traveller Plans and these terms, the latter will prevail.

13. In case of early termination of the Agreement for the Provision of Primetel Services, before the expiration of the twenty four (24) month period, Terms for Early Termination of the Customer Service Agreement shall apply and the subscriber is obliged to pay, inter alia, the remaining value of any amount by which the latter has been subsidized by Primetel to obtain any equipment and/or goods. These amounts are calculated pro rata to the remaining term up to the end of the Agreement and the total duration of the Agreement.

14. All prices include VAT. For more information, please call 133.