Upgrade & Price Adjustment for Mobile Plans Starting August 1st, 2025

Primetel PLC (“Primetel”) announces the following as per its obligation.

1. Upgrade & Price Adjustment for Giga Smart (non-commercially available) and Giga Unlimited Plans Starting August 1st, 2025

As part of our ongoing commitment to enhance our services, we would like to inform you that, starting from August 1st, 2025, your current plan will be automatically upgraded to Giga Unlimited Plus. With this upgrade, you will enjoy:

• Unlimited internet with no speed restrictions

• Ultra-fast connection speeds, designed to fully unlock the potential of Primetel’s new 5G network, which is steadily expanding across all major urban centers.

• More roaming data within the European Union

• Enhanced usage limits for subscribers with higher demands, thanks to our improved fair usage policy

To continue delivering high-quality services, we have made significant investments over the past few years to expand and upgrade our network. These upgrades allow us to offer faster, more reliable, and efficient connectivity across Cyprus.

As part of these service improvements, a price adjustment will take effect on August 1st, 2025, with a maximum increase of €2 per month per subscription.

For subscribers with multiple active connections, the total monthly increase will not exceed €4.

2. Network Upgrade & Price Adjustment for Giga Unlimited Plus and Max Plans Starting August 1st, 2025

As part of our commitment to continuously upgrade our services, we’re making strategic investments in the rollout of our new 5G network, which is gradually expanding across Cyprus’ major urban centers. This investment allows us to deliver faster speeds, greater reliability, and an overall better experience for all our customers.

To support this important transition and the growing demands on our infrastructure, a price adjustment will take effect on August 1st, 2025, for the Giga Unlimited Plus and Giga Unlimited Max plans. The increase will not exceed €2 per month and will help ensure we continue to offer the quality, innovation, and performance you expect from Primetel.

For subscribers with multiple active connections, the total monthly adjustment will not exceed €4.

You will continue to enjoy:

• Unlimited internet with no speed restrictions

• Ultra-fast connection speeds, designed to fully unlock the potential of Primetel’s new 5G network

• Increased roaming data within the European Union

3. Upgrade & Price Adjustment for Smart Basic Plan Starting August 1st, 2025

As part of our ongoing service enhancements, your current plan will be automatically upgraded starting August 1st, 2025, with 200MB of included data.

The new monthly fee will be as follows:

Mobile Plan Mobile Internet New Fee from 1/8/2025

Smart Basic 100 200MB €3.99

Subscribers with 5 or more active Smart Basic connections are exempt from this upgrade.

We understand that price changes are never pleasant, but we remain committed to delivering even greater value with every connection.

For more information about the upcoming changes, you can contact our Customer Service team by calling 133 or by filling out the form here.

Thank you for your trust and continued support.

Notes:

(1) All the above rates include 19% V.A.T. (2) The new rates will be uploaded on Primetel’s website on their effective date. (3) It is noted that in the case that any Subscriber does not accept any amendment, he is eligible to terminate the Agreement, without any penalty (excluding any device subsidy or discount on fixed monthly charges or other benefit from any Primetel’s offer) by giving a written notice to Primetel, within a period of thirty (30) days from the date of the present announcement, in which it will be stated that the reason for terminating is the non-acceptance of the amendments specifying which amendment or amendments he does not accept. (4) Completed terms and conditions can be found at www.primetel.com.cy/terms . (5) More information at Primetel’s Customer Service Centers or at 133.