SEARCH
Use the tool below to check if your device supports our eSIM.
Check device compatibility
Connect with what you love without the delay. We are investing in a future proof, next generation network to offer you faster speeds, lower latency and a more reliable connections.
We are here to help you stay connected with everything you love, whenever you need us. Contact us through Messenger, WhatsApp, Viber or book an appointment via zoom
Primetel is always offering the most competitive plans and rates combining great quality at affordable prices
FAQs
After the activation of an eSIM, the old physical SIM is automatically deactivated.
More than one eSIM profiles can be supported. The number of the supported eSIM profiles may vary according to the device’s specifications (usually one or two).
To change an eSIM between devices, or the installation, removal and re-installation in the same device is not supported. If you want to reinstall an eSIM profile, you will need to visit a Primetel store to get a new QR code, which you need for the installation. A deleted eSIM profile is not able to be recovered.
The eSIM compatible devices available from Primetel are:
Apple
• iPhone XR
• iPhone XS
• iPhone XS Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone SE (2020)
• iPhone 12 Mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPad Pro (2018 and onwards)
• iPad Air
• iPad
Google
• Pixel 3
• Pixel 3a
• Pixel 4
• Pixel 4a
• Pixel 5
Huawei
• P40
• P40 Pro (not including for P40 Pro+)
• Mate 40 Pro
Motorola
• Razr 2019
Samsung
• Galaxy Fold
• Galaxy Z Fold 2 5G
• Galaxy Z Flip
• Galaxy Z Flip 5G
• Galaxy Z Fold2 5G
• Galaxy S20
• Galaxy S21
• Galaxy S21+ 5G
• Galaxy S21 Ultra 5G
• Galaxy Note 20 Ultra 5G
• Galaxy Note 20
• Galaxy Z Fold3 5G
Nuu Mobile
• X5
Rakuten Mobile
• Rakuten Mini
Oppo
• Find X3 Pro
• Reno 5 A
To replace an eSIM you can visit a Primetel store. The activation of an eSIM is done easily by scanning a QR code.
eSIM («e» comes from ‘embedded’) is a new type of SIM card, which is embedded in our eSIM compatible device (Smartphone or Tablet). It is initially empty without any network settings to be pre- installed.