Primetel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV, and mobile services. At Primetel, we strongly believe that our positioning in the market, our technology, our reputation and our strength have all been achieved through our talented, dynamic, and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.
If you believe you are a match for the position of Administration Officer, then we are looking forward to getting to know you.
What will your job look like?
- Submitting/monitoring faults for tickets and take relevant actions to provide solution to technical issues
- Communication with customers for issues related with faults
- Provide alternative solutions to customers their service is interrupted due to fault
- Line quality control of service delivery (new installations)
- Installation appointment scheduling and preparation of documents require for the service delivery
- Communication with other telecom providers for issues related with provision of lines or faults in main network
- Maintain/update database where necessary
- Follow up maintenance works that affects customer lines
- Operation and control communication between administration and other departments of PTL
- Support Field Engineers team
- Any other duties, tasks and responsibilities as may be assigned and/or amended by the management
All you need is…
- Education to a degree level. Undergraduate degree in Computer Science or any other related field is preferable
- Experience in a service environment will be considered as an advantage
- Attention to detail
- Ability to work on own initiative and be proactive
- Ability to work under pressure and meet deadlines
- Capable of working in a team
- Ability to cover shifts if needed
- Excellent computer skills in MS Office -Excel, Word, PowerPoint
- Excellent command of the spoken/written English language
What we offer:
- Attractive remuneration package
- Provident Fund
- Free home Internet and Mobile services
- Paid sick leave
- A day off on your birthday
- Sustained training and development
- A friendly professional team to support you
Should your application be selected, you will be contacted for an interview.
All applications will be treated in the strictest confidence. Your CV will be maintained in our files for the next six months.