Customer Retention Officer

Available Locations: Work from Home

PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, television and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.

If you meet the criteria for Customer Retention Officer, then we are looking forward for you to join our family.

What your daily routine will look like:

• Respond to incoming requests for cancellation of services and use techniques to persuade customers to remain under the services that PrimeTel offers
• Directly contacting customers who are identified as at risk of cancellation and ensure that every opportunity to retain them turns into a customer renewal opportunity
• Contacting suspended/closed customers and ensure payment and reconnection also again ensure that every opportunity to retain them turns into a customer renewal opportunity
• Accountable for contacting customers to offer them contract renewal
• Responsible to properly document outcomes on why customers choose to terminate our services, updates team’s files timely
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation

What profile the ideal candidate should have:

• Educated to a degree level
• Experience in managing cross-functional projects
• Ability to explain complex concepts to a non-technical audience
• Ability to effectively prioritize and execute tasks under high-pressure conditions and meet deadlines
• Demonstrate excellent customer service skills and in particular excellent telephone manner
• Able to establish and maintain effective working relationships
• Attention to detail / accuracy
• Ability to prioritize and manage several activities simultaneously
• Fluency in Greek and English

Remote work is necessary until further notice. All you need is:

• Access to the Internet
• A dedicated working station with no interruptions

What we provide for your remote work:

• Laptop
• Online training and support using various cloud-based peer-to-peer software platforms
• Online continuous learning education through e-Learning courses