Welcome to Primetel

• Download My Primetel APP
• Gain control using simple codes
• Monthly bill
• Contacting Primetel

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Accounts and Payments

• How can I check my account balance?
• How can I pay my bill?
• Can I view my previous bills?
• How can I view my detailed charges?
• When will my services be reactivated?
• Can I receive a printed detailed bill by post?

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Mobile

• Everything you need to know about eSIM
• I have lost my phone. What do I do?
• How can I forward my calls?
• How can I receive calls while on another call?
• How can I add extra minutes to my plan?
• I can’t receive calls on my phone

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TV

• TV2GO App Login
• How can I download the Primetel TV APP?
• Using TV2GO App abroad
• My remote control does not work
• How do I install the TV set-top box?

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Internet

• Webmail
• Port Forwarding
• Email settings
• Can I change the WiFi password / name?
• How to connect a WiFi extender to a Primetel modem?
• Speed test

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Fixed telephony

• Call forwarding
• Caller ID
• Fax settings on landline

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