Factors affecting network connection and speed
- The distance between your device and equipment (modem). The greater the distance, the weaker the signal.
- Obstacles such as walls in the house (as well as the material from which they are made), different levels (multiple floors), all negatively affect the speed and reliability of the connection.
- Network interference from cordless phones, smart TVs, microwave ovens, baby monitors and other devices may affect your connection.
- The number of users and devices at home. If someone in the house is downloading or uploading large amounts of data, it can significantly affect the connection speed of others.
- Internet applications are becoming more and more demanding. For example, Netflix requires around 5 Mbps for HD video viewing and 25 Mbps for 4K content.
Wifi Frequencies (2.4GHz VS 5GHz)
- When you see the wireless network named Primetel-00-AC (or Primehome-00-AC) while on your device, choose to connect to it.
This network transmits at a frequency of 5GHz. It offers higher speed and better performance, especially when you are close enough to the modem.
- When you are away from the modem, it is best to connect to the network under the name Primetel-00 (or Primehome-00) which transmits at a frequency of 2.4GHz.
Although it provides lower speeds (up to 30Mbps), it has a wider bandwidth than the 5GHz network.
- For reliable results:
- Use a computer that is connected with an ethernet cable directly to the modem.
- During the test, make sure that the internet is not being used by any other software, computer or any other device (e.g. paid TV decoder, security camera, live streaming device etc).
- Via Ookla’s reliable speed test tool
- Via cyNettest which is the official measurement tool of OCECPR.