Help & Support SEARCH
Help & Support
Type a question or go through the categories
Welcome to Primetel
MoreAccounts and Payments
- How can I check my account balance?
- How can I pay my bill?
- Can I view my previous bills?
- How can I view my detailed charges?
- When will my services be reactivated?
- Can I receive a printed detailed bill by post?
Mobile
- Everything you need to know about eSIM
- I have lost my phone. What do I do?
- How can I forward my calls?
- How can I receive calls while on another call?
- How can I add extra minutes to my plan?
- I can’t receive calls on my phone
TV
- How do I install the TV set-top box?
- My remote control does not work
- TV2GO App Login
- Using TV2GO App abroad
Internet
- Port Forwarding
- Webmail
- Email settings
- Can I change the WiFi password / name?
- How to connect a WiFi extender to a Primetel modem?
- Speed test
Fixed telephony
MoreTelephony Charges:
In this table you can see an analysis of the charge for the specific service. There are different categories of charges regarding Internet service
•Free Usage (it includes usage which is not additionally charged on the invoice neither is deducted from the plan ex. Calls to 133 / Primetel landlines etc)
•National charges(charges to local landlines or mobile numbers)
•International Charges(Calls to landlines or mobile numbers of international providers)
•Other Numbers Charges (Calls to premium numbers like Universal Access Numbers 77777XXX, 900 etc)
•Caller ID service
•Provision of Line (installment for the landline)