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Accounts and payments
What is an eSIM?
eSIM («e» for embedded) is a new type of SIM card which is embedded in an eSIM compatible device (e.g. mobile phone, tablet, smartwatch etc). With eSIM there’s no physical SIM card that you need to insert. Initially, it is blank and there is no registered data to access the network
How can I get an eSIM?
To get a new eSIM or to replace your existing SIM card, just visit one of Primetel shops. Activating your eSIM can be easily done by scanning a QR code.
Which devices are eSIM compatible?
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 Mini
iPhone SE 2020
iPhone 11 Pro Max
iPhone 11 Pro
iPhone XS Max
Galaxy S21 Ultra
Galaxy S20 Ultra
Can I keep more than one eSIM in my device?
Every device can hold more than one eSIM profile. The number of eSIM profiles that you can download depends on your device, but you can only use one eSIM profile at a time.
Can I transfer an eSIM from one device to another?
Transferring an eSIM from one device to another or installing, deleting and reinstalling is not supported. If you want to reinstall an eSIM profile, you’ll need to visit a Primetel shop in order to get the QR code needed for activation. Restoring a deleted profile is not possible.
Can I keep my old physical SIM card as back up?
After activating an eSIM, your old SIM card will be automatically deactivated.
eSIM and Roaming
No need to worry as your eSIM will work as normal when you are abroad!
eSIM is not available in the following countries:
Areas of the Republic of Cyprus not under the effective control of the Government, Turkey, Japan, Gabon, Colombia, Namibia, Chile, Andorra, Republic of the Congo, Bhutan, Bolivia, Burkina Faso, Burundi, Central African Republic, Ecuador, Fiji, Nauru, Guam, Guinea, Guinea Bissau, Malawi, Mauritania, Papua New Guinea, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Samoa, Sao Tome and Principe, Somalia, South Sudan, Vanuatu, Venezuela, Mayotte