Help & Support

Type a question or go through the categories

My bill is higher than expected, why?

At Primetel, we’ve made sure you have a clear picture of your charges.

Open the .pdf file you have received in your email and scroll to the third page. There you will find detailed tables with all your service usage.

On these tables, we provide a brief summary of the charges as well as the usage of your plan in minutes, SMS, data, out-of-plan charges etc.