Terms and Conditions
1. The offer «Internet & Full TV 2022» of Primetel PLC (hereinafter referred to as "Primetel") is valid from 02/08/2022 to 30/09/2022, with a 24-month contract commitment (hereinafter referred to as the "Offer").
2. The Subscribers who will receive the Offer, will benefit from a discount on the monthly fixed fee for Internet and/or TV services for twenty four (24) months. Moreover, the Subscribers who will receive the Offer, will benefit from an extra discount on the monthly fixed fee for Internet and/or TV services for the first three (3) full months of the duration of the contract.
3. The Offer is exclusively addressed to:
A. all new subscribers, who choose to subscribe to the packages of Internet and Primetel TV as specified in art. 4 herein, with a 24-month contract commitment upon signing their contract at a Primetel store or apply online (through My Primetel app or Primetel website primetel.com.cy), and
B. Existing Primetel Subscribers to the internet service, provided that the initial duration of their existing contract has expired, they are not benefited by another offer, they do not have an active TV service and they wish to renew their contract, with a 24-month contract commitment upon signing their contract at a Primetel store and opting to subscribe to one of the packages of Internet and Primetel TV as specified in art.4 herein.
4. The Offer concerns the following service packages with a 24 month commitment (hereinafter the “Duration of the Contract”):
Internet services with 20 Mbps, 30 Mbps, 50 Mbps, 80 Mbps and 100 Mbps as well as Fiber Home services with 100Mbps, 150Mbps, 250Mbps, 500Mbps and 1Gbps in combination with the TV packages Full Pack.
5. Subscribers receiving the Offer, will benefit for the Duration of the Contract with a reduced monthly fee for the services of Internet or the Internet and TV services, based on the programme they have selected. In addition, Subscribers who will choose to sign up for one of the above programs, will benefit from an additional discount on the monthly fee for the first three (3) months of the Duration of their Contract for the services Internet or Internet and TV services depending on the program have chosen. Finally, the Subscriber who will choose to sign up for one of the above packages, will benefit from a free TV activation.
6. The Offer applies as long as the selected combination of Internet and TV services remains the same for the entire Duration of the Contract (i.e. for 24 months). In the event of a change of package the relevant Offer shall cease to be valid and the prices published on the Pricelist for Internet and/or TV services will apply. In the event, the Subscriber, during the Duration of the Contract, chooses to downgrade the Internet speed or the TV Package he / she has initially selected, he / she will incur an “Internet Speed Downgrade Administrative Fee” of 20 € including VAT and / or the “TV package Downgrade Administrative Fee” of 20 € including VAT respectively.
7. Upon the expiration of the twenty-four (24) months period, the monthly fixed charges will apply, based on Primetel’s published pricelist at the time.
8. It is clarified that this Offer is only available for residents of the Republic of Cyprus. Primetel is entitled to assess the subscriber’s creditworthiness and solvency before the signature of any contract and in case that is considered unsatisfactory, the subscriber will not be able to benefit from this Offer.
9. The Offer does not include any one-off charges and/or monthly charges arising from usage, and/or additional upgrades that the subscriber may choose beyond the monthly charges of the basic combination package of the Offer (Internet and TV).
10. In order to activate the services, the subscribers will be charged with the relevant activation and / or registration fee as referred in the published pricelist of Primetel, excluding the cost of TV activation subject to clause 5 herein.
11. The Offer can be combined with Primetel’s current offers in mobile telephony but not with other offers and/or promotions for the Internet or/and Tv Packages, except of the offer ‘’4K Smart Tv’’. In that case the Terms and conditions, uploaded in the following link, also apply https://primetel.com.cy/4k-smart-tv-promo-terms-and-conditions
12. Subscribers receiving the Offer have the option to purchase a Huawei MediaPad T3 tablet of a value of one hundred and thirty nine (€139) euro or any other device PrimeTel may choose, based on availability, subject to the non-early termination of the contract and until the stock is exhausted, with twenty four (24) monthly instalments of five euros and seventy nine cents (€5.79), including VAT.
Subscribers will only receive the device, upon completing the contract procedure and upon activation of their services, subject to availability, from the store where they signed their contract or via courier if subscribed online and with the demonstration of their Identification Card.
The Subscriber may collect the device only upon the activation of all new services. It’s clarified that the device will be available for collection by the Subscriber for a period of sixty (60) calendar days, which commences from the day of activation of the services. In case the Subscriber does not collect the device within the 60 calendar days period due to his/her own fault, he/she loses the right to acquire it.
13. Subscribers that choose to combine under the same package of this Offer at least one GIGA Smart or GIGA Unlimited Mobile Telephony plan, will be benefited from an extra discount on the monthly fixed fee for Internet services after the first three (3) months of the Duration of the Contract for the remaining Duration of the Contract. The extra discount, applies as long as the selected combination of Internet, TV and Mobile services remains the same for the entire Duration of the Contract.
14. The General Terms and Conditions for the provision of Primetel’s Services (“GTC”) apply as well as the Special Terms and Conditions governing the GIGA SMART and GIGA UNLIMITED plans, Internet Services and the TV packages, as applicable. In case of contradiction and/or discrepancy between GTC and these terms, the latter will prevail.
15. In case of early termination of the Service Agreement, before the expiration of the Duration of the Contract, Terms for Early Termination of the Customer Service Agreement shall apply.
16. All prices include VAT. For more information, please call 133.